Customer Success Executive

Job Title: Customer Success Executive

Company: BonV Technology Pvt. Ltd.

Industry: Aerial Mobility Solutions

Department: Business Development

Location: Bhubaneswar (On-site)

Employment Type: Full-Time

Role Overview

We are seeking a proactive and customer-focused Customer Success Executive to serve as the first point of contact for clients. The ideal candidate will manage inbound and outbound communications, resolve queries efficiently, and ensure a seamless customer experience aligned with organisational standards. This role requires strong communication skills, structured documentation practices, and the ability to coordinate internally with multiple teams to ensure timely resolution of concerns.

Key Responsibilities

Handle inbound and outbound calls, emails, and service requests professionally.

Maintain and regularly update customer interaction records in the designated CRM or tracking system.

Respond promptly to customer enquiries, providing accurate information and solutions.

Escalate technical or operational issues to the relevant internal teams when required.

Monitor toll-free numbers and ensure zero missed calls during assigned shifts.

Track open cases and follow up proactively until closure.

Coordinate with operations, technical, and logistics teams for issue resolution.

Prepare daily and weekly call reports.

Maintain a high standard of communication etiquette and service professionalism.

Required Skills & Qualifications

Graduate in any discipline (preferred).

13 years of experience in customer support, call centre, or client servicing roles.

Strong verbal and written communication skills.

Proficiency in MS Excel, Google Sheets, or CRM tools.

Ability to manage multiple tasks simultaneously.

Strong problem-solving and documentation skills.

High attention to detail and accountability.

Behavioural Competencies

Professional and courteous communication style.

Strong sense of ownership and responsibility.

Ability to work under pressure and manage high call volumes.

Team-oriented with a collaborative mindset.

Punctual and process-driven.

Performance Metrics

Call response time and resolution time.

Accuracy and consistency in tracker updates.

Customer satisfaction scores.

Reduction in missed calls.

Timely case closure rates.

BonV Aero is an equal opportunity employer. We look forward to welcoming enthusiastic individuals eager to contribute to a growing and dynamic environment.

Join BonV Technology and be part of a team that is shaping the future of aerial technology. Apply now to contribute your expertise and passion to our innovative journey