At InsuranceMarket.ae, we put our customers at the heart of everything we do. We're seeking exceptional individuals who can be the voice of our brand — confident, empathetic, and reliable professionals who take pride in delivering world-class service experiences.
This is more than a contact center role — it's an opportunity to represent a trusted UAE brand that has been making insurance simple and personal for over 25 years. If you're customer-driven, solution-oriented, and thrive in a fast-paced environment, we'd love to hear from you.
Key Responsibilities
- Handle inbound calls in English with professionalism, empathy, and accuracy.
- Gather and verify customer information to assess eligibility and match customers with the right insurance solutions.
- Clearly explain procedures, respond to queries, and provide accurate information that builds trust and confidence.
- Take complete ownership of customer interactions from start to resolution.
- Ensure adherence to service quality standards, communication protocols, and company procedures.
- Report technical, process, or system-related issues promptly to maintain operational efficiency.
- Contribute to continuous improvement initiatives by sharing feedback and ideas that enhance service quality and productivity.
Requirements & Skills
- Languages: Excellent spoken English is mandatory. Fluency in Arabic, Mandarin, or Russian is an added advantage.
- Experience: Minimum 2 years of customer service or contact center experience.
- Communication: Clear, confident, and professional phone etiquette with strong interpersonal skills.
- Mindset: Customer-first attitude with accountability and a problem-solving approach.
- Professionalism: Reliable, self-motivated, and committed to maintaining uninterrupted service standards.
- Learning & Growth: Open to feedback, adaptable to change, and eager to develop professionally.
Mandatory Requirements
- Minimum 2 years experience in an international voice process
- Neutral accent with no MTI
- Proven experience handling voice calls, emails, and chat simultaneously
- Ability to manage multiple processes concurrently
- Strong multitasking capability
- Willingness to work night shifts, if required
- Proficiency in business writing
- Exceptional verbal and written communication skills
- LAN cable internet connection must be installed before joining (Wi-Fi is not acceptable)
- Second monitor must be installed before joining the training
