Customer Success Executive

1-3 Years

Early Applicant

Job Description

Description

Job description

Serving as a single point of contact for customer relationships across the globe.
Working with these customers to determine the best way CARPL can add value to their respective clinical / research workflows.
Training customers on using CARPL.
Documenting feature requests and customization requests from customers.
Liaising with CARPL's engineering and product teams to prioritize and implement these requests.
Drive deployment documentation, writing project charters, ethical submissions, etc. for these customers.
Own project planning, tracking progress, and ensuring that projects are completed within the established timelines.
Effectively engaging with both internal and external stakeholders to understand their needs, concerns, and expectations related to projects and initiatives.
Excellent communication skills, both written and verbal, with the ability to communicate complex medical concepts in a clear and accessible manner.

Skills & Experience

Experience - 1 to 2 years in a customer-facing role, ideally in customer success or account management, preferably in healthcare.
Familiarity with clinical or research environments, and understanding the challenges and nuances of these fields.
Experience in working with customers from diverse geographic locations, understanding cultural differences, and tailoring communication and support accordingly.
Demonstrated experience in owning and managing projects from initiation to completion, ensuring adherence to timelines and customer satisfaction.
Interpersonal Skills: Being able to build rapport, foster trust, and cultivate positive relationships with partners is crucial for long-term success in this role.