Zippee is building India's leading Quick Commerce network for consumer brands.
Brands connect their online stores to Zippee and unlock 30-minute, 60-minute, and same-day delivery through our nationwide dark store network.
Our team is ex. Retention Science, oracle SCM, zomato, & from institutions like Hindu College, BITS Pilani, and the University of Southern California.
Backed by VCs & founders of India's biggest unicorns, including Ashneer Grover (BharatPe), Kunal Shah (CRED), Peyush Bansal (Lenskart), and Prashant Pitti (easemytrip).
Job Description
We're looking for passionate Customer Success Executives to onboard and launch India's leading marketplaces and D2C brands on Zippee's Quick Commerce network.
This is a high-pressure, 0-handholding environment where no task is beneath you if it moves the mission forward. We move fast, set a high bar, and we're not for everyone.
This is an opportunity to gain hands-on exposure across Customer Success, Operations, Sales, and Go-to-Market launch in a fast-growing quick commerce startup. Think: the Launcher Program at Uber or DoorDash.
This is an in-person role based at our Gurugram HQ and involves extensive travel across India.
Responsibilities
Own the post-sales customer journey while working closely with Operations, Product, Procurement, Tech, and Sales to ensure successful execution.
Travel extensively across India to support brand launches, dark store operations, and on-ground execution.
Track key operational metrics, project milestones, and ensure timely execution across cross-functional teams.
Build strong relationships with brands, resolve operational challenges, and drive customer success.
Requirements
Bachelor's degree in Business or related field from a reputed college. MBA is highly preferred.
0–3 years of experience in Customer Success, Operations, Project Coordination, or Client Servicing.
Excellent communication and stakeholder management skills along with proficiency in MS Excel/Google Sheets.
Comfortable with frequent travel across India.
Ability to thrive in a fast-paced quick commerce startup environment.
