Zuddl is a modular platform for events and webinars that helps event marketers plan and execute events that drive growth. Event teams from global organizations like Microsoft, Google, ServiceNow, Zylo, Postman, TransPerfect and the United Nations trust Zuddl. Our modular approach to event management lets B2B marketers and conferences organizers decide which components they need to build the perfect event and scale their event program. Zuddl is an outcome-oriented platform with a focus on flexibility, and is more partner, less vendor.
FUNDING
Zuddl being a part Y-Combinator 2020 batch has raised $13.35 million in Series A funding led by Alpha Wave Incubation and Qualcomm Ventures with participation from our existing investors GrowX ventures and Waveform Ventures.
Shift Time - 8:30 PM 4:30 AM IST
About The Role
The Customer Success Engineer is a hands-on technical partner to Zuddl customers and internal teams. CSEs help customers successfully run events by troubleshooting issues, configuring integrations, supporting live events, and communicating clearly under pressure.
This is not just a technical role. It is a communication-heavy, customer-facing role where clarity, empathy, and ownership matter as much as technical skill.
CSEs work closely with Support, CSMs, Enablement, Product, and Engineering to solve problems quickly and make sure customers feel confident running events on Zuddl.
What You Will Do
- Customer Communication and Ownership
- Communicate clearly and professionally with customers over Slack, email, and calls
- Explain technical issues in simple language customers can understand
- Set expectations and follow through on commitments
- Stay calm and organized during live event situations
- Provide proactive updates when issues are being worked on
- Build trust with customers through clarity, responsiveness, and accountability
- Technical Troubleshooting
- Diagnose issues related to audio/video, networking, firewall restrictions, login issues, and email delivery
- Use Chrome DevTools, logs, and internal tools to debug problems
- Perform root cause analysis and document findings clearly
- Escalate effectively to Engineering with clear reproduction steps and logs
- Integrations and Configuration
- Support integrations with CRM and MAP platforms like Salesforce, HubSpot, Marketo, etc.
- Work with APIs, Webhooks, JSON, HTML/CSS when needed
- Help customers configure events, apps, and workflows correctly
- Live Event Support
- Support high-priority and live event situations with urgency
- Coordinate across Support, CSE, and Engineering teams
- Keep customers informed while issues are being resolved
- Collaboration and Process Improvement
- Work closely with CSMs and Support to resolve customer issues end-to-end
- Contribute to documentation and knowledge base updates
- Help identify recurring issues and suggest product or process improvements
- Assist with testing new features before release
- Data and Analysis
- Use SQL, spreadsheets, or logs to analyze issues when needed
- Provide insights that help customers and internal teams make better decisions
Qualifications
- Experience in technical support, solutions engineering, customer success engineering, or a similar role
- Strong written and verbal English communication skills
- Ability to explain technical topics in simple, clear language
- Experience troubleshooting web applications, networking, or A/V issues
- Familiarity with APIs, JSON, Webhooks, HTML/CSS
- Comfortable using Chrome DevTools and log analysis
- Ability to work during 8:30 PM 4:30 AM IST shift
- Customer-first mindset with strong ownership
- Organized and calm under pressure
- Basic Javascript knowledge
- Basic SQL knowledge
Nice to have
- Experience with event platforms or SaaS products
- Familiarity with Salesforce, HubSpot, Marketo, etc.
- GitHub exposure
What Success Looks Like
- Customers trust you and feel informed
- Issues are resolved quickly with clear documentation
- Live events run smoothly with strong coordination
- Escalations are clean and actionable
- Communication is clear, warm, and professional
Why You Want To Work Here
- Competitive compensation
- Employee-Friendly ESOPs
- Remote working with an option to rent coworking spaces
- Flexible Leave Program
- Home Workstation Setup
- A culture built on trust, transparency, and integrity
- Ground floor opportunity at a fast-growing Series A startup
