Job Title: Customer Success Engineer
Experience: 13 Years
Role Overview
We are seeking a Customer Success Engineer who can combine technical knowledge with excellent communication skills. This role supports customers by resolving technical issues while ensuring a smooth and positive service experience.
Key Responsibilities
- Provide first-level support for Microsoft Office, SQL Server, networking, and internet concerns
- Troubleshoot system configurations and assist with basic database queries
- Record and track issues in support systems
- Coordinate with internal teams for advanced technical resolutions
- Build strong client relationships through regular communication
- Conduct onboarding sessions and user training
- Maintain accurate CRM records and timely follow-ups
Required Skills
- Knowledge of Microsoft Office, SQL Server, and networking basics
- Strong English communication skills
- Customer-focused and proactive attitude
Qualifications & Benefits
- Bachelor's degree in IT or related field
- 12 years of support experience preferred
- Competitive salary, incentives, training, and career growth opportunities
