Customer Success Engineer | Remote

Work Snapshot

Type: Full-Time

Commitment: 6 days per week; substantial overlap with Pacific Time (PT/PST) required

What You'll Be Doing

• Investigate talent-reported issues end-to-end reproduce bugs, identify root causes, and distinguish between UX friction, model edge cases, and system defects
• Debug across a modern SaaS stack using telemetry, logs, network inspection, and database queries to understand production behavior
• Triage incoming issues with sound judgment escalate true engineering defects and resolve others via configuration, prompt refinement, or clear user guidance
• Surface systemic patterns and product risks to engineering and product leadership
• Create documentation and runbooks to reduce repeat issues and improve resolution speed
• Serve as a primary touchpoint for platform users, communicating with precision, professionalism, and empathy in every interaction

What We're Looking For

• Strong experience in debugging and supporting modern web applications (React, Node, Next.js, Flask, or equivalent)
• Strong experience in working with LLMs, generative systems, or agent frameworks including understanding model outputs, failure modes, and feedback loops
• Strong experience in customer-facing technical support within a high-growth SaaS or technology environment
• Strong experience in written English communication at native proficiency level, with an ability to maintain a professional yet approachable tone
• Strong experience in exploring and evaluating the behavior of intelligent systems including prompt chains, chain-of-thought debugging, or agent-based architectures
• Familiarity with modern model APIs (OpenAI, Anthropic, etc.) or agent frameworks (LangChain, AutoGPT, etc.) is a strong plus

Compensation

• $25,000 $35,000 per year

How To Apply

• Submit your application via the platform listing
• Complete a structured interview process
• Upload your resume for review