Customer Success Engineer (Contractor)

Position:

This role is a contract assignment at Palo Alto Networks. Contractors will not be employed by Palo Alto Networks but through our trusted staffing partners.

• Location: India, Remote
• Duration: 12 Months
• Job Title: Customer Success Engineer (Contractor)

Our Mission

At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. We envision a world where each day is safer and more secure than the one before. These aren't easy goals to accomplish but we're not here for easy. We're here for better. We secure our 70,000 customers through industry-leading threat research and intelligence, a complete portfolio of best-in-class product innovation, plus expert services to help organizations at every step of their transformation journey. We are the world's security leader, a company built on challenging and disrupting the way things are done, innovating ahead of threats, and redefining what it means to be secure. We're looking for innovators and risk takers who are as committed to shaping the future of cybersecurity as we are. Are you up for it

Job Responsibilities:

Time to value - Provide guidance and assistance to the team to enable effective customer deployment and customization of their XDR / XSIAM platform throughout the customer lifecycle to ensure quick and successful product deployment and adoption

Product Experts - Ensure the team acts as the product SME, assisting customers with their product questions and technical requirements, writing scripts, troubleshooting, training, and other technical requests.

Collaboration - working together with product and engineering teams, ensuring

our customers and partners get the most out of our products.

Digital First - Ensure technical knowledge of the team is translated into articles

and guides for our customers to consume, allowing our customer coverage to scale

Job Skills

Experience with development and maintenance of scripts in Python. JavaScript or PowerShell is a plus

Experience in security design and architecture, content development and workload automation.

Experienced with technologies such as EDR, SIEM, SOAR, NGFW and their ecosystems

Familiarity with cloud technologies, providers (such as GCP, AWS, Azure) and use-cases.

Familiarity with attack surface management is a plus

Experience as a Security Incident Responder or SOC analyst/manager

Experience in customer-facing roles is a must

Ability to work under pressure, and prioritize tasks accordingly

Fluent English is a requirement. Any other language is a plus

Education:

Bachelor's degree in Computer Science with a focus in Cyber Security, Network Telecommunications, or Computer Systems.