Customer Success Engineer

We're a YC-backed AI company building software that automates complex document-heavy workflows for large enterprise customers.

We're looking for a strong engineer who can work directly with customers, understand messy real-world problems, and turn them into reliable technical solutions. This is a high-ownership role for someone who is both technically excellent and comfortable communicating clearly with clients and internal teams.

What you'll do

• Work directly with customers to understand issues, reproduce errors, gather requirements, and explain solutions clearly

• Debug production issues and drive them to resolution

• Translate customer feedback into product and engineering work

• Help us maintain fast response times and high trust with important enterprise clients

• Collaborate closely with senior engineering staff

What we're looking for

• Strong engineering fundamentals and ability to ship production-quality code

• Excellent written and verbal communication skills

• Comfort working with customers and explaining technical topics to non-technical users

• Ability to debug ambiguous problems across product, data, APIs, and infrastructure

• High ownership, reliability, and attention to detail

• Comfortable working in a fast-moving startup environment where fast response times are critical

Nice to have

• Experience in AI, document processing, workflow automation, or enterprise SaaS

• Experience with Python, TypeScript, cloud infrastructure, and LLM-based systems

• Prior experience in customer-facing engineering, solutions engineering, support engineering, or technical account work

Why join

You'll own meaningful customer-facing technical problems, and help build AI systems used in real enterprise workflows. This is a role with significant responsibility, direct relationships with enterprise clients, visibility, and room to grow.

Compensation: 15K-25K USD/yr (depending on experience and fit)

Commitment: 40hrs/week