Cortex Customer Success Engineer XSOAR/XDR

We're Hiring: Cortex Customer Success Engineer XSOAR/XDR

Location : Anywhere in India (Fully Remote)

Time Zone: EMEA Working hours (9-5 EMEA time zone)

We are looking for an enthusiastic and detail-oriented Cortex Customer Success Engineer.

Job Responsibilities:

• Time to value - Provide guidance and assistance to the team to enable effective customer deployment and customization of their XSOAR/ XDR platforms throughout the customer lifecycle to ensure quick and successful product deployment and adoption

• Product Experts - Ensure the team acts as the product SME, assisting customers with their product questions and technical requirements, writing scripts, troubleshooting, training, and other technical requests.

• Collaboration - working together with product and engineering teams, ensuring

our customers and partners get the most out of our products.

• Digital First - Ensure technical knowledge of the team is translated into articles

and guides for our customers to consume, allowing our customer coverage to scale

– Required skills:

• Experience with development and maintenance of scripts in Python. JavaScript or PowerShell is mandatory

Python - should be able write simple scripts

• Experience in security design and architecture, content development and workload automation. • Experienced with technologies such as EDR, SIEM, SOAR, NGFW and their ecosystems • Familiarity with cloud technologies, providers (such as GCP, AWS, Azure) and use-cases. • Familiarity with attack surface management is a plus • Experience as a Security Incident Responder or SOC analyst/manager • Experience in customer-facing roles is a must • Ability to work under pressure, and prioritize tasks accordingly • Fluent English is a requirement. Any other language is a plus.

Education: Bachelor's degree in Computer Science with a focus in Cyber Security, Network Telecommunications, or Computer Systems.