Astronomer is the biggest commercial developer of Apache Airflow, a community-driven open-source tool that's leading the market in data orchestration. We're a globally-distributed and rapidly growing venture-backed team of learners, innovators and collaborators. Our mission is to build an Enterprise-grade product that makes it easy for data teams at Fortune 500's and startups alike to adopt Apache Airflow. As a member of our team, you will be at the forefront of the industry as we strive to make Apache Airflow the de-facto standard in data orchestration.
Your background may be unconventional; as long as you have the essential qualifications, we encourage you to apply. While having bonus qualifications makes for a strong candidate, Astronomer values diverse experiences. Many of us at Astronomer haven't followed traditional career paths, and we welcome it if yours hasn't either.
About The Job
As a Customer Success Data Engineer, you will work across our customer/client base to improve and support Apache Airflow implementations and Astronomer's best-in-class managed service. Our customers range from seed-stage startups to Fortune 500 enterprises. Using your expertise as a Data Engineer, you will implement Apache Airflow in a manner that follows best practices and allows continued growth, and will speak to and deliver solutions around Apache Airflow and the Astronomer platform.
In this role, you will come to have a deep understanding of both Apache Airflow and Astronomer products. You'll interact with customers and partners to ensure successful Airflow implementation post-sales and post-onboarding. You'll be a trusted advisor and help architect data pipelines across all types of environments and use cases. Last but not least, you'll have the opportunity to engage with the Apache Airflow project, a thriving open-source community with thousands of contributors. and every Customer Success Data Engineer will grow to deep expertise in Airflow, and be a trusted advisor to organizations looking to put their data in motion.
What You Get To Do
- Maintain and continuously improve your technical expertise, staying up to date with the latest releases and features while focusing on those that have a greater impact on customers.
- Work with customers to educate and consult regarding Airflow best practices.
- Collaborate with fellow Customer Success team members to design, prototype, and implement engineering solutions for internal and external use.
- Act as a liaison by collecting feedback and identifying Airflow/Astronomer improvements through client interactions and relaying these recommendations back to the Product team.
- Review and optimize customer data workflows and Airflow system configurations for improved performance and as well as perform Airflow code refactoring assessments for new and existing customers.
What You Bring To The Role
- Data engineering experience (3+ years).
- Apache Airflow experience in production environments.
- Experience creating DAGs and writing in Python.
- Excitement about implementing ETL/ELT pipelines, knowledge of applying Data transformations, optimizing and monitoring data pipelines
- Experience with related market products such as Cloudera, Databricks, Snowflake, DBT, AWS, Azure, Google Cloud, ETL Technologies or other analytics solutions
- Great prioritization skills and ability to execute on customer-facing activities
- A strong verbal and written communicator interacting with assigned customers, over a variety of mediums (slack, email, webinars, pair programming sessions).
- Highly data-driven and intrigued by the challenge of delivering an awesome Astronomer experience to hundreds of customers
Bonus Points If You Have
- Experience with production implementation of ETL/ELT processes using modern data stack tools
- Built and maintained CI/CD pipelines
- Worked in external or customer-facing positions on short or long-term engagements
- Used infrastructure tools like Docker and Kubernetes in production
- Built Airflow custom operators and hooks
At Astronomer, we value diversity. We are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Astronomer is a remote-first company.
