Opening with our esteemed client for Bengaluru location
Looking for immediate to 15 days joiners
Prior experience in any of the following Tools and Systems
Zendesk
Gainsight
Salesforce
Slack
Microsoft Suite & Teams
Zoom
Skill and Qualification Requirements
- 2+ years with Customer Success or Customer Support
- Previous hands on experience with another SaaS or CMMS platform
- CRM Application skills
- Solid project management skills
- Strong attention to detail. Ability to accurately capture specific pieces of information (details) and then document these details in the written form, while speaking with the caller as well as following processes correctly.
- Collaboration and teamwork. While most of the role is an individual contributor, team members support each other through cross-training, reviewing the learning applications, remote communication methods, procedures, client expectations
- and program development efforts
- Willingness and desire to ask, learn, advance, achieve and engage with other team members in order to obtain team excellence.
- English proficiency
- Excellent written and verbal communication, strong interpersonal skills
- Enthusiastic about technology with demonstrated technical capability; experience at a technology company or relevant consultancy
- Passion to build customer relationships, provide customer service, and empathetic conflict resolution skills.
