Customer Success Associate

Vivifi India Finance Private Limited

Hyderabad

Fresher

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Posted 5 hours ago
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Job Description

Speaking with customers over phone calls to guide them through our processes, respond to queries, and ensure a smooth experience.
Following up with customers for pending documents, payments, or additional information.
Reviewing and verifying customer documents for accuracy and completeness before processing.
Recording and updating information correctly in internal systems.
Helping customers resolve simple issues and routing more complex cases to the right team.
Encouraging customers to complete their repayments on time and explaining payment options when required.
Reminding and nudging overdue customers to clear outstanding amounts in a polite and consistent
manner.
Supporting customers in understanding our products and using them responsibly.
Coordinating with internal teams for updates, clarifications, or escalations.
Maintaining a professional, patient, and respectful tone during all interactions.

Education

Bachelor Of Computer Application (B.C.A), Bachelor Of Technology (B.Tech/B.E), Bachelor of Science (B.Sc), Bachelor of Arts (B.A), Bachelor of Commerce (B.Com)

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About Company

Vivifi India Finance Private Limited

Vivifi India Finance (P) Ltdis a non-deposit taking Non-Banking Financial Institution based out of Hyderabad, TG.
With a vision to offer innovative financial products to customers across the credit spectrum, Vivifi leverages technology and data science to offer credit products to the under-served and unserved.

Job ID: 149086739

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