Customer Success Associate

Must have skills required :

Customer Success, Account Management, crm tools, Problem-solving, Technical Products, Client Servicing

Good to have skills :

SaaS, Zoho, HubSpot, Freshdesk, bachelor's degree

Rannkly (One of Uplers Clients) is Looking for:

Customer Success Associate who is passionate about their work, eager to learn and grow, and who is committed to delivering exceptional results. If you are a team player, with a positive attitude and a desire to make a difference, then we want to hear from you.

Role Overview Description

Rannkly is a fast-growing SaaS platform transforming the way businesses manage their online reputation, customer engagement, and digital presence. We help brands streamline their customer experience through our innovative technology solutions.

We are looking for a Customer Success Associate who is enthusiastic about helping clients succeed with our platform. If you're passionate about customer relationships, problem-solving, and growing within a tech-driven environment, wed love to hear from you!

Key Responsibilities:

• Own the post-onboarding relationship with clients to ensure a seamless experience and maximum value from the platform
• Act as the main point of contact for a portfolio of customers, providing proactive and solution-oriented support
• Help clients with best practices, product usage, and achieving their goals with Rannkly
• Monitor customer health scores and usage data to identify at-risk accounts and take corrective action
• Handle client queries, concerns, and escalations with a timely and professional approach
• Conduct periodic reviews with customers to discuss progress, ROI, and upsell opportunities
• Collaborate with Product and Tech teams to relay client feedback and help improve the platform
• Assist with renewals and contribute to reducing churn and increasing customer retention
• Maintain accurate records in the CRM and customer success tools

Requirements:

• 34 years of experience in a Customer Success, Account Management, or Client Servicing role (preferably in a SaaS or tech company)
• Strong communication and interpersonal skills
• Ability to understand technical products and explain them to non-technical users
• Customer-first mindset with excellent problem-solving skills
• Familiarity with CRM tools and customer success platforms (e.g., Zoho, HubSpot, Freshdesk, etc.)
• Highly organized with attention to detail and ability to manage multiple accounts simultaneously
• A proactive and self-driven attitude towards learning and delivering value
• Bachelors degree in Business, Marketing, IT, or any relevant field