Customer Success Associate- on site

Job Title: Customer Success Associate

Location: Gurgaon, India

Experience Required: Minimum 1 Year in EdTech Sales

Type: Full-timeSalary Upto 5 lpa

About PlanetSpark

PlanetSpark is on a mission to build the next generation of confident speakers and creative writers among kids and young adults. We are a Series B-funded global edtech company impacting learners across 13+ countries through live 1:1 personalized classes in Public Speaking and Creative Writing delivered by the top 1% of teachers.

Our learners participate in debates, create YouTube content, start podcasts, perform stand-up comedy, and write compelling storieshelping them become confident and fearless communicators.

Role Overview

We are looking for a Customer success Associate who will be responsible for engaging with existing customers, improving customer experience, and ensuring long-term retention. The ideal candidate should have prior experience in EdTech sales and possess strong relationship-building and problem-solving skills to reduce churn and drive customer satisfaction.

Key Responsibilities

• Build strong relationships with existing customers to ensure continued engagement with the platform.
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• Proactively connect with customers to understand concerns and reduce churn.
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• Provide excellent customer service and resolve queries effectively.
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• Offer suitable solutions, renewals, or upgrades based on customer needs.
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• Handle customer escalations professionally and ensure quick resolution.
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• Track customer feedback and collaborate with internal teams to improve the overall experience.
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• Work towards achieving retention and renewal targets.

Requirements

• Minimum 1 year of experience in EdTech sales (mandatory).
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• Strong communication, negotiation, and convincing skills.
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• Customer-first mindset with strong relationship-building abilities.
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• Ability to work under pressure and meet retention targets.
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• Strong problem-solving skills and the ability to handle difficult conversations professionally.

Why Join PlanetSpark

• Work in a fast-growing global edtech company.
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• Opportunity to make a real impact on students learning journeys.
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• Collaborative and high-performance work culture.
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• Career growth in customer success and sales leadership roles.