You should apply if you have:
- A minimum of 1 year of experience in a similar role, preferably in E-Commerce or D2C companies.
- Excellent verbal and written English communication skills.
- Strong problem-solving abilities with active listening skills.
- The ability to handle customer interactions professionally across calls, chats, and emails.
- A customer-first approach to resolving complaints and escalations.
- Familiarity with Google Suite and proficiency in maintaining accurate records.
- The ability to multitask, work well in a team, and adapt to fast-paced environments.
- A positive attitude and the ability to work under pressure while meeting targets.
You should not apply if you:
- Lack of experience in customer service or handling customer interactions.
- Struggle with clear verbal and written communication in English.
- Are unable to handle escalations and problem-solving effectively.
- Find it difficult to work in a fast-paced and dynamic environment.
- Do not have basic proficiency in using Google Suite or maintaining records.
- Are unwilling to work collaboratively with a team.
- Have difficulty managing multiple tasks and adjusting to changing priorities.
- Don't have basic understanding of customer support KPIs
Skills Required:
- Minimum 1 years of experience in a similar role.
- Preference for candidates from E-Commerce and D2C companies.
- Strong verbal and written communication skills in English.
- Active listening and effective problem-solving abilities.
- Excellent interpersonal skills and teamwork capability.
- Ability to perform under pressure and adapt to fast-paced environments.
- Proficiency in Google Suite, including Google Docs.
- Strong multitasking skills with the ability to manage tasks efficiently within tight timeframes.
What will you do
- Handle calls, chats, and emails professionally, providing product and service information, processing orders or cancellations, and addressing customer concerns.
- Maintain accurate records of customer interactions, including inquiries, complaints, and resolutions.
- Follow up to ensure customer requests are resolved appropriately.
- Escalate unresolved issues or special cases to the relevant departments for further investigation.
- Approach complaints and escalations with a customer-focused mindset.
- Identify customer needs, clarify concerns, research solutions, and provide appropriate alternatives.
- Build strong customer relationships by understanding their unstated needs and asking relevant questions.
- Meet assigned targets while adhering to all standard operating procedures (SOPs).
Work Experience:
- 1–3 years of experience in customer service or support.
- Proven ability to handle escalations and resolve customer issues efficiently.
Working days: Monday - Saturday
Location: B-289, Okhla Phase I, Industrial Area, Delhi (Work From Office)
Why Nutrabay:
We believe in an open, intellectually honest culture where everyone is given the autonomy to contribute and do their life's best work. As a part of the dynamic team at Nutrabay, you will have a chance to learn new things, solve new problems, build your competence, and be a part of an innovative marketing and tech startup that's revolutionizing the health industry.
Working with Nutrabay can be fun, and a place of a unique growth opportunity. Here you will learn how to maximize the potential of your available resources. You will get the opportunity to do work that helps you master a variety of transferable skills, or skills that are relevant across
roles and departments. You will feel appreciated and valued for the work you delivered. We are creating a unique company culture that embodies respect and honesty, which will create more loyal employees than a company that simply shells out cash. We trust our employees and their voices and ask for their opinions on important business issues.
About Nutrabay:
Nutrabay is one of the largest health & nutrition store in India. We are a business with lakhs of customers that trust us. Our vision is to keep growing, having a sustainable business model and continue to be the market leader in this segment by launching many innovative products.
Funding:
We raised $5 Million in a Series A funding round.
