Job Title: Customer Success Associate

Location: Gurgaon, India

Experience Required: Minimum 1 Year in EdTech Sales

Type: Full-time Salary Upto 5 lpa

About PlanetSpark

PlanetSpark is on a mission to build the next generation of confident speakers and creative writers among kids and young adults. We are a Series B-funded global edtech company impacting learners across 13+ countries through live 1:1 personalized classes in Public Speaking and Creative Writing delivered by the top 1% of teachers.

Our learners participate in debates, create YouTube content, start podcasts, perform stand-up comedy, and write compelling stories—helping them become confident and fearless communicators.

Role Overview

We are looking for a Customer success Associate who will be responsible for engaging with existing customers, improving customer experience, and ensuring long-term retention. The ideal candidate should have prior experience in EdTech sales and possess strong relationship-building and problem-solving skills to reduce churn and drive customer satisfaction.

Key Responsibilities

Build strong relationships with existing customers to ensure continued engagement with the platform.
Proactively connect with customers to understand concerns and reduce churn.
Provide excellent customer service and resolve queries effectively.
Offer suitable solutions, renewals, or upgrades based on customer needs.
Handle customer escalations professionally and ensure quick resolution.
Track customer feedback and collaborate with internal teams to improve the overall experience.
Work towards achieving retention and renewal targets.

Requirements

Minimum 1 year of experience in EdTech sales (mandatory).
Strong communication, negotiation, and convincing skills.
Customer-first mindset with strong relationship-building abilities.
Ability to work under pressure and meet retention targets.
Strong problem-solving skills and the ability to handle difficult conversations professionally.

Why Join PlanetSpark

Work in a fast-growing global edtech company.
Opportunity to make a real impact on students learning journeys.
Collaborative and high-performance work culture.
Career growth in customer success and sales leadership roles.

Customer Success Associate- on site