Key Responsibilities:
- Client Onboarding & Project Kickoff: Ensure smooth onboarding for long-term success.
- Database Management (Storing and Maintaining) on Zoho CRM
- Cross-functional Collaboration: Work with Customer, VAPT, Compliance, Sales, and Accounts teams.
- Follow-ups & Engagement: Maintain regular communication, gather feedback, and enhance product usage.
- Customer Support & Escalations: Address issues promptly and manage escalations efficiently.
- Renewals, Upsells & Cross-Sells: Identify opportunities, present value propositions, and improve customer experience.
- Post Engagement Rapport (Feedbacks/Testimonials/Webinars/Podcasts): Collect success stories to highlight positive outcomes.
- Training Conduction through the Tool for Compliance Projects.
Qualifications:
- Must have a B.Tech or BCA degree; a Master's degree is a plus
- 6 months - 1 year of experience in a Customer Success role within IT Services & Consulting;
- Experience in cybersecurity is advantageous.
- Result-oriented with a focus on achieving renewal, upsell, and cross-sell targets
- Excellent communication and interpersonal skills for effective client and team engagement
- Continuous learning mindset to stay updated with the latest trends in cybersecurity.
Why You'll Enjoy Working at Kratikal:
- Get the fast learning and exciting environment of a startup, combined with the stable work and strong performance of a bigger company. There's lots of room to learn, grow, and share your ideas.
- We also provide good benefits like health insurance, a gratuity payment, and Employees Provident Fund (a savings plan for your future).
- We are an equal opportunity employer, where everyone has a fair chance.
About Us:
Kratikal Tech Limited is a leading B2B cybersecurity firm offering cutting-edge cybersecurity solutions and services such as Network Security Audits, Compliance Implementation, IoT Security, and VAPT. Serving over 150+ enterprise customers and 1825+ SMEs across industries, including E-commerce, Fintech, BFSI, NBFC, Telecom, Consumer Internet, Cloud Service Platforms, Manufacturing, and Healthcare, Kratikal is dedicated to helping organizations combat cybercriminals using advanced, technology-driven cybersecurity solutions.
The company also develops in-house cybersecurity products, including AutoSecT, competing with industry giants, alongside TSAT (Threatcop Security Awareness Training), TDMARC (Threatcop DMARC), TLMS (Threatcop Learning Management System), and TPIR (Threatcop Phishing Incident Response). These products have received numerous awards and recognitions for their innovation and effectiveness.
Kratikal has been honored as the Top Cyber Security Startupat the 12th Top 100 CISO Awards. With a global reach, Kratikal collaborates with renowned organizations to secure their digital landscapes. For more information, visit our websites at www.kratikal.com and www.threatcop.com.
