Customer Success

About AIR8

An LFX digital venture, Air8 is building an insight-based technology platform that capitalizes on Li & Fung's ecosystem with around 120 years of supply chain experience, connecting suppliers, buyers, and funders in over 50 markets. Air8's goal is to combine supply chain insights with financing expertise and digital technologies to channel capital to vendors. Air8's vision is to promote sustainable financing while bridging the supply chain working capital gap.

See https://air8.io/

LFX is a Fung Group company, which focuses on being an incubation, investment and operating platform providing digital solutions and digitally-enabled services across the end-to-end consumer goods supply chain

See https://lfxdigital.com/

Job Description

The right candidate will be responsible for building strong relationships with Air8 India clients, ensuring smooth onboarding, driving adoption of Air8's services, and supporting long-term client satisfaction and retention. The role will act as a key link between clients and internal teams to ensure client needs are understood and resolved efficiently.

Key responsibilities

• Manage the end-to-end customer journey from onboarding to ongoing account support.
• Build and maintain trusted relationships with customers and key stakeholders.
• Provide product/service training and support to help customers fully understand Air8's offering.
• Monitor customer health, identify risks early, and proactively resolve issues.
• Conduct regular check-ins, review performance, and support customer retention and renewal efforts.
• Work closely with Sales, Operations, Product, Finance, and Support teams to ensure a seamless customer experience.
• Gather customer feedback and share insights to support service improvements and business growth.
• Identify opportunities to improve engagement, deepen relationships, and support account expansion where relevant.

Requirements

• Bachelor's degree in Business, Finance, Marketing, Communications, or a related field.
• 2–5 years of experience in customer success, account management, client servicing, or relationship management with a focus on trade finance, money lending, fintech or related financial services.
• Strong communication, presentation, and interpersonal skills.
• Ability to manage multiple accounts and priorities in a fast-paced environment.
• Strong problem-solving skills and a customer-first mindset.
• Comfortable working cross-functionally with internal stakeholders.
• Proficiency in CRM tools and Microsoft Office applications.