Customer Service - Voice Process
Diensten Tech Limited- Posted 7 hours ago
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Job Description
Position: Customer Service Voice Process
Experience: 1-3 Years
Location: Gurugram
Working Days: 5 Days (Monday to Friday)
Cab Facility: Both-side cab
Shift: Rotational
Responsibilities: - Urgent Requirement of Customer Service - Voice Process Profile for our client MNC Company For Gurugram Location.
Job Responsibilities
- Handle customer queries and provide accurate resolutions through voice calls.
- Understand customer concerns and provide appropriate information and assistance.
- Resolve customer complaints while maintaining a high level of customer satisfaction.
- Follow defined process guidelines, quality standards and compliance requirements.
- Maintain accurate customer and transaction details in the system.
- Escalate complex or unresolved issues to the appropriate team.
- Meet defined productivity, quality and customer service targets.
- Maintain professional communication while interacting with customers.
Required Skills
- Excellent verbal and written communication skills.
- Good English communication and customer-handling skills.
- Strong listening and problem-solving abilities.
- Basic knowledge of MS Office and computer applications.
- Ability to work in a target-driven and fast-paced environment.
- Willingness to work in rotational shifts.
- Comfortable working from office in Gurugram.
Qualification:
Graduate in any discipline
Spotlight
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About Company
Diensten Tech Ltd (DTL) is a leading IT service organization dedicated to delivering high-quality solutions across Professional Services, Corporate Training, Digital Content Solutions, and Managed Services. We help businesses accelerate digital transformation through skilled software engineers, flexible engagement models, and tailored technology solutions. Our Corporate Training division develops workforce capabilities in emerging technologies, enabling organizations to build smarter, future-ready teams. Our Digital Content Solutions provide scalable learning experiences through custom eLearning, gamification, and interactive content designed to address critical learning needs. With Managed Services, DTL oversees specialized applications, enhancing end-user capabilities while allowing internal IT teams to focus on strategic priorities. Through seamless execution and long-term partnerships, we consistently deliver measurable value to our clients.
