Customer Service Trainer

Job Description Process Trainer - Insurance

Location Hyderabad - Raheja Mindspace

6 Days Working(Day Shift)

Job Responsibilities

• Identifying the training needs across levels & conducting Refresher Training for the employees to improve productivity.
• Coordinate training schedule, set up, creation of training materials and follow-up.
• Training new employees in areas including sales training, product knowledge, customer communications and internal systems.
• Responsible for providing the product knowledge on Health Insurance to all new joiners.
• Delivering product training (including selling skills, soft skills, objection handling) to Associate Sales Consultants, Team Leaders and Asst. Sales Managers
• Assist in delivery of on-going training programs
• Evaluate training and report on trainees
• Reviewing trainings performances and preparing participants score sheets
• Arrange for follow-up training, or report following training sessions
• Timely & constructive feedback and counselling of the trainees
• Maintain detailed records of workshops conducted, participant lists, feedback, follow up activities etc

Desired Skills:

Required from a training background

Proficiency in employee development to assist employees in meeting the Performance Targets through Hiring, Coaching & Mentoring.

Ability to calibrate employee performance to the Performance Targets through monitoring and Coaching

Ability to communicate and resolve issues that affect Performance Criteria

Ability to handle escalations from employees

Ability to escalate issues to their supervisor or other internal departments

Demonstrated language fluency in Telugu English& Hindi.

Candidate should be comfortable working from office 6days

Hyderabad - Policybazaar

Ground floor, Unit -111, Raheja Mind space IT tech park , Maximus Tower 2B, Hyderabad, Telangana 500081