Customer Service Team Member

Customer Service Team Member

THE ROLE

At The Bombay Canteen, great service doesn't stop at the table. It continues across every call, message, and interaction a guest has with us.

We're looking for a Customer Service Team Member who can be the voice of The Bombay Canteen across phone, email, chat, and social media. This role is about showing up with warmth, clarity, and ownership every single time a guest reaches out.

Whether it's helping someone track an order, resolving an issue, or answering a simple question, you'll make sure every interaction feels thoughtful, efficient, and human. You'll play a key role in turning everyday moments into experiences that build trust and loyalty.

WHO WE ARE

The Bombay Canteen is one of India's leading restaurants, known for reimagining Indian food through a seasonal, ingredient-driven lens. As part of Hunger Inc., we bring together food, design, and storytelling to create memorable dining experiences. This role helps extend that same warmth and hospitality into the digital and delivery space.

WHO YOU ARE

You enjoy helping people and take pride in solving problems. You stay calm under pressure and know how to handle conversations with patience and empathy.

You are clear and confident in your communication, both spoken and written. You're comfortable multitasking across systems while staying fully present in guest interactions.

You understand that great service is not just about giving answers, but about making people feel heard, valued, and taken care of.

YOUR TEAM

You'll be part of the customer experience team, working closely with operations, dispatch, and restaurant teams to ensure every issue is resolved quickly and correctly.

WHO YOU WILL REPORT TO

You'll report to the Customer Experience Manager and work closely with the broader team to maintain consistency, quality, and speed across all guest interactions.

YOU WILL BE RESPONSIBLE FOR

Customer Interaction
Handling guest queries across phone, email, chat, and social media with clarity, warmth, and efficiency.

Order Support
Assisting guests with online order-related concerns including delivery tracking, payment issues, modifications, and refunds.

Problem Solving
Understanding guest concerns, identifying the root cause, and providing the best possible resolution in a timely manner.

Empathy & Communication
Listening actively, especially in high-stress situations, and responding with patience, understanding, and professionalism.

System Usage & Tracking
Using CRM tools to access guest information, log interactions, track issues, and ensure accurate records are maintained.

Product Knowledge
Staying updated on menus, dishes, and ongoing offers to provide accurate and helpful information.

SKILLS

Communication
Strong spoken and written English and Hindi. Marathi is an added advantage.

Customer Focus
A genuine desire to help people and create positive experiences.

Multitasking
Comfortable handling multiple conversations and systems at the same time.

Attention to Detail
Able to track and record information accurately across tools.

Adaptability
Willing to work in shifts, including evenings and weekends.

WHAT YOU'LL GET

A Customer-First Environment
Be part of a team that values empathy, ownership, and quality in every interaction.

Learning & Growth
Gain exposure to customer experience and operations within one of India's most respected restaurant brands.

A Strong Team
Work with people who care about doing things well and supporting each other.

If you enjoy helping people, solving problems, and creating meaningful guest interactions, we'd love to hear from you.