Experience: 5-8 Years Exp
Salary : Competitive
Preferred Notice Period: Within 30 Days
Opportunity Type: Onsite ( Bengaluru )
Placement Type: Permanent
(*Note: This is a requirement for one of Uplers Client-Shaadi.com )
Must have skills required : - Upselling OR Cross-selling, NPS, Customer Satisfaction, Post Sales Service
What's This All About
If you believe love is a serious business (and also a messy, beautiful, high-stakes one), this role is your playground.
As the Manager VIP Service, youll lead a crew of 40+ passionate advisors who dont just handle callsthey rewrite love stories. This isn't just customer serviceit's customer obsession.
You'll blend operations, coaching, customer experience, and tech enablement into one slick, high-impact function. You'll own outcomes, not just outputs. Real connections > cold conversions.
If you've spent 3+ years or more in one role building something that matteredand loved every minute of the chaosyou're exactly who we're looking for.
What You'll Do (Like a Pro)
- Read Between the Lines: Customers don't always say what they need. You'll train your team to listen harder, respond smarter, and personalize everything.
- Build Love without Friction: Map the journey. Spot the leaks. Kill the clutter. Then rebuild a seamless experience so smooth, it feels like destiny.
- Lead like You Actually Care: Coach, not command. Grow talent. Make your team feel like a championship squadnot a call center.
- Make Tech Work for People: AI, dashboards, automationsbring it all together to eliminate the mundane and elevate the meaningful.
- Run It Like a Founder: You'll be the GM of your own zone. P&L mind-set. Metrics accountability. Always thinking scale, never settling for survival.
- Turn Tough Days around: Escalations You own them. Cranky customers You charm them. You don't deflectyou deliver.
Who You Are
- Customer-first, always: You lose sleep over a bad experience and cheer louder than anyone when your team gets it right.
- Builder energy: You love creating order from chaos, designing systems, and making things betterconstantly.
- People whisperer + Data junkie: You manage with heart and with numbers. EQ + IQ = You.
- Been there, built that: At least one solid 3+ year stint where you led a large B2C team and drove real business impact. Stability with velocity Yes please.
- Pressure-tester: You've done hard things, and you're better for it. Deadlines don't scare you. Fire drills You bring the extinguisher and the pep talk.
What You'll Get
- A mission with meaning: You're not selling socks. You're helping people find soulmates.
- Speed, not red tape: We move fast, we fix fast, and we don't do politics.
- Autonomy + Accountability: Your zone, your team, your growth story.
- Insane learning curve: High-growth org. High-responsibility role. High-reward journey.
- Tribe of doers: Smart, kind, purpose-led teammates who will have your back (and push you forward).
