Customer Service Specialist

We are hiring for a client who is a leading international digital marketing agency.

Job Title: Social Media & Reputation Specialist

Experience: 1 to 5 years

Salary: Max 30k

Job location: MIDC, Andheri East

5 days working

Rotational shifts with rotational offs

Night shift - WFH - Plus additional bonus

Contractual role (10 months) Renews yearly

We are seeking a Social Media & Reputation Specialist responsible for managing our brand's voice and service on key social platforms. You will handle customer inquiries, complaints, and mentions on Twitter (X), Facebook, and Instagram, ensuring swift and positive resolution. Ideal for candidates with high-volume response experience from BPOs or major tech companies.

Key Responsibilities:

Customer Response: Monitor and deliver prompt, on-brand responses to customer inquiries and complaints across Twitter (X), Facebook, and Instagram.

Reputation Management (ORM): Track social sentiment, identify emerging trends, and escalate critical brand issues immediately.

Reporting: Use Google Docs, Excel/Sheets, and Google Slides to analyze response metrics and present basic reputation reports.

Must-Haves

Experience: 1-2 years in social media response or community management.

Background: Experience from a BPO or similar high-volume service environment (e.g., companies like ByteDance, Accenture).

Skills: Excellent written communication and proficiency in basic data tools (Excel/Sheets, Slides).

Immediate joiners preferred.

Fresher with a drive to kick start a career in marketing are welcome to apply.