Customer Service Specialist

Join us as a Customer Service Representative at Etech!

What We Offer:

Transportation allowance

Canteen Subsidy

Night Shift allowance as per process

Health Insurance

Tuition Reimbursement

Work Life Balance Initiatives

Rewards & Recognition

Internal movement through IJP

What You'll Be Doing:

Handle inbound/outbound phone calls from customers for hotel booking/reservations.

Provide accurate information regarding, services.

Maintain professionalism and confidentiality at all times.

Respond quickly to customer issues and manage a high volume of tasks.

Collaborate effectively with team members and work independently when needed.

Perform basic administrative duties as required.

What You'll Need

A fresher with strong communication skills and a basic understanding of customer service, or a minimum of one year of BPO experience or hotel industry experience, would be an added advantage.

HSC or High school diploma required; bachelor's degree preferred.

Proficiency in Microsoft Word, Excel, and PowerPoint.

Strong verbal and written communication skills.

Flexibility to support after-hours calls if needed.

Ability to sit and work at a computer for extended periods.

Experience working with diverse teams and communities.

Take the next step in your careerapply now and grow with a team that values your skills!