Customer Service Specialist

Role Description

This is a full-time on-site role for a Customer Service Specialist, located in Mumbai. The Customer Service Specialist will handle customer queries, provide solutions, and ensure a positive customer experience. Day-to-day tasks include managing customer interactions via phone, addressing inquiries, resolving issues, and maintaining high levels of customer satisfaction. The role demands professionalism, effective communication, and a customer-first mindset.

Qualifications

• Proficiency in Customer Support and Customer Service to resolve inquiries and issues effectively
• Ability to ensure Customer Satisfaction and deliver an excellent Customer Experience
• Professional Phone Etiquette and effective verbal communication skills
• Strong interpersonal skills, problem-solving abilities, and adaptability
• Prior experience in a similar role is a plus
• High school diploma or equivalent (Bachelor's degree preferred)