Description
Role & responsibilities
- Performing inbound calling with best customer service experience to new and existing wireline residential customers offering telecommunications products and services.
- Building customer relationships by uncovering their stories, getting to know their needs and
recommending product selections they feel good about
- Solution based selling approach overcoming customer objections by listening, understanding, probing, and recommending.
- Simultaneously navigating through multiple systems and tools while interacting with customers.
- Processing customers orders and ensuring its accuracy and completion.
- Participating in continuous training sessions and sharing best practices.
Preferred Candidate Profile
- Educational Qualification : 10 + 2, Any Graduate, Post Graduate
- International BPO Experience required In customer service + upselling domain.
- Work Experience: Minimum 1 Year experience in Inbound sales/Cross Sales (International BPO Only)
- Excellent communication in English.
- Comfortable with graveyard shifts.
Perks And Benefits
- Salary: Upto 4.75 LPA.
- Medicare Benefits
- Both side cab facilities.
About Company
TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.
We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.
Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.
Equal Opportunity Employer Statement
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.
