Customer Service Representative

WebOcto specializes in empowering businesses to establish and grow their online presence, from brand creation to targeted marketing. The company enables businesses to connect with their prospects at the right time, in the right place, with the right message. With a focus on customizing solutions for unique business needs, WebOcto is dedicated to helping clients maximize their reach and communicate effectively with their audience.

This is a full-time, on-site Customer Service Representative role based in Pune. The role involves assisting customers by addressing their inquiries, resolving issues promptly, and ensuring a high level of customer satisfaction. You will maintain clear communication, provide excellent customer support services, and enhance overall customer experiences while upholding the company's standards of professionalism.

• Skills in Customer Service, Customer Support, and ensuring Customer Satisfaction
• Experience in fostering positive Customer Experiences and maintaining excellent Customer Relations
• Strong communication and problem-solving skills
• Ability to manage multiple tasks efficiently and maintain accuracy
• Proficiency in using customer support tools and systems is a plus
• High school diploma or equivalent; a degree in a relevant field is advantageous
• Previous experience in customer service roles is preferred but not mandatory