Customer Service Representative- Voice Process

Position- Customer Service Representative- Voice Process

Location- Vadodara

Shift- 24*7

Joining- Immediate to 15 days

Role Description

This is a full-time on-site role located in Vadodara for a Customer Service Representative. Responsibilities include providing timely and efficient support to customers, resolving customer inquiries via calls, ensuring high levels of customer satisfaction, and maintaining a positive customer experience. Additional responsibilities involve working closely with team members and other departments to address customer needs and deliver exceptional service.

Qualifications

• Strong knowledge and skills in Customer Service, Customer Support, and Customer Satisfaction
• Ability to enhance and maintain high levels of Customer Experience
• Excellent communication, problem-solving, and interpersonal skills
• Ability to work on-site in a fast-paced environment in Vadodara
• Previous experience in a customer service or contact center role is preferred
• Proficiency in basic computer applications and ability to handle customer interactions across multiple channels
• May be asked to be available for on-call after hours phone support as needed by the business.