Customer Service Representative

Job Title: Customer Service Associate ( Voice )

Job Location: Mumbai/Gurgaon (Work from Home Post training)

Job Type: Full-Time

Job Summary:

• We are seeking dedicated and customer-focused individuals to join the Voice/Email/chat process.
• This role requires excellent communication skills, a strong command of the English language, and a customer-first attitude.
• As a Customer Service Associate, you will resolve customer queries while adhering to high standards of customer satisfaction.

Key Responsibilities:

Handling customer's inquiries, feedback, and issues through phone, email and live voice channels.

Using analytical thinking to diagnose issues and find solutions to satisfy customers

Maintaining accurate customer records to identify patterns and provide ongoing support

Resolving customer complaints within the agreed service level agreements (SLAs).

Guide customers on how to use a product or service effectively. For instance, provide instructions, demonstrate features, or suggest best practices to improve the customer's experience.

Job Requirements:

Shift Timing: 24x7 rotational shift (9.5 hours).

Working Days: 5 working days a week with rotational weekly offs.

Language Skills:

Excellent English communication skills with impeccable grammar (Both Verbal & Written). Experience: Graduate Fresher with certain exp and HSC with experienced both can apply Qualification: Graduate/Undergrad

Locations: Gurgaon: Gurgaon, Delhi Mumbai: Western (Churchgate - Mira Road) & Central (CSMT Thane)

Benefits:

Dynamic work environment with opportunities for growth and development.

Rounds of Interview:

1. HR Round

2. AMCAT Assessment

3. V&A (only A & B scores accepted)

4. Chat assessment (If Applicable)

5. Operations Round

6. Drug Test Before onboarding the candidate

Note:

1. The process is WORK FROM HOME (Post training), candidate should be from above mentioned locations and he/she must be comfortable with remote & onsite work culture.

2. This is a 24x7 role with strict communication standards. Candidates must be comfortable with the shift timings and meet the location requirements.