Customer Service Representative

Position: Customer Support Associate (Blended - Chat & Email)

Location: Mohali

Company: Teleperformance

Salary: 28,000 CTC per month

Working Days: 5 days working

Shifts: Rotational shifts

Week Offs: 2 rotational week offs

Transportation: Cab provided during odd hours

ROLE OVERVIEW:

The Customer Support Associate will handle customer interactions through chat and email, ensuring timely, accurate, and professional responses. The role requires strong communication skills, problem-solving abilities, and a customer's first mindset.

ROLES AND RESPONSIBILITIES:

• Respond promptly to customer queries via chat and email.

• Provide accurate solutions and troubleshoot customer issues effectively.

• Maintain a high level of professionalism and empathy during all customer interactions.

• Document customer interactions and maintain records in the internal system.

• Identify customer needs and provide appropriate guidance or information.

• Escalate complex queries to the respective departments when needed.

• Ensure adherence to quality and productivity standards.

• Follow company guidelines, processes, and compliance requirements.

• Manage multiple conversations simultaneously while maintaining accuracy.

• Contribute to a positive and collaborative team environment.

SKILLS REQUIRED:

• Excellent written communication skills.

• Ability to multitask and manage time efficiently.

• Problem solving attitude with a customer centric approach.

• Basic computer knowledge and typing proficiency.

• Ability to work in rotational shifts.

Teleperformance is an equal opportunity employer and encourages candidates with strong communication skill

Eligibility criteria – Graduate fresher/Experience both can apply

Interested candidate can apply on [Confidential Information] or what's app- 9311652889