We are looking for a Customer Support Executive with Fintech experience to join our growing team. This role involves direct interaction with HNI (High Net-Worth Individual) clients, so strong communication and professionalism are essential. If you thrive in a fast-paced fintech environment and take pride in delivering premium customer experiences, we'd love to hear from you.
Role Description
As a Customer Support Executive, you will:
- Provide exceptional customer support via chat, email, and calls
- Handle customer inquiries, complaints, and issue resolution with efficiency and discretion
- Ensure high customer satisfaction through timely, accurate, and professional responses
- Engage directly with HNI clients, maintaining confidentiality and service excellence
- Collaborate with internal teams to resolve technical and process-related issues
- Follow defined support processes and maintain service quality standards
Qualifications & Skills
Mandatory:
- Prior experience in Fintech Customer Support
Required Skills:
- Strong verbal and written communication skills (mandatory for HNI client interaction)
- Ability to communicate complex fintech concepts clearly and confidently
- Excellent customer service, problem-solving, and interpersonal skills
- Experience handling fintech-related queries through online support channels
- Proficiency with customer service tools and online platforms
- High level of professionalism, empathy, and attention to detail
- Ability to work efficiently in a team-oriented, fast-paced environment
