Customer Service Representative

Job Title: Customer Service Representative (Night Shift – International Voice Process)

Department: Customer Support

Location: Chennai[On-site]

Reports To: Customer Support Lead / Manager

Position Type: Full-Time

Work Hours: 7:00 PM to 4:00 AM IST (Night Shift)

Job Summary:

We are seeking a skilled Customer Service Representative to support our international house accounts. The role involves addressing customer inquiries, resolving service and product issues, and ensuring a positive customer experience via phone and email. This position is ideal for professionals with BPO voice experience looking to grow into account management roles.

Key Responsibilities:

• Handle inbound customer calls and emails professionally.
• Resolve issues by identifying causes and providing timely solutions.
• Maintain and update customer account information.
• Escalate complex problems to the appropriate team.
• Ensure customer satisfaction through follow-ups and proactive support.
• Collaborate with internal teams to improve service processes.

Qualifications:

• Bachelor's degree (any discipline).
• 4–6 years of experience in international BPO (voice process).
• Excellent spoken and written English communication skills.
• Proficiency in MS Office and CRM tools.
• Strong problem-solving and multitasking abilities.
• Knowledge of logistics, invoicing, or barcode/retail business is a plus.
• Ability to work night shifts and handle high-pressure situations.

Preferred Traits:

• Customer-focused, detail-oriented, and adaptable.
• Strong interpersonal and critical thinking skills.
• Team player with a proactive approach.