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Customer Service Representative
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- Posted 26 days ago
- Be among the first 50 applicants
Job Description
Key Responsibilities:
- Manage the post-sales experience of personalized customers, ensuring their satisfaction and loyalty.
- Handle membership renewals and assist in extending premium services for select members.
- Provide guidance and support to customers throughout their membership journey.
- Demonstrate expertise in the product and provide accurate information about services.
- Effectively address and resolve customer queries, concerns, and issues.
- Use a variety of communication channels (call, chat, email) to provide a seamless customer experience.
- Maintain customer records and update information as needed.
- Meet and exceed service and performance metrics such as customer satisfaction (CSAT), response time, and resolution time.
- Ensure a positive, efficient, and high-quality customer experience at every interaction.
More Info
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About Company
People Interactive, a world-class consumer internet company in India, is built on an Idea to help Indians find a life partner. Our vision is to build the worlds first togetherness company! We want to build a leading platform to find a life partner, discover love and share joy. It was conceived not as a business but as an idea to make people find their match for life, leveraging the digital space most competently. We are doing it with our two brands
Skills:
patient support , Emr, Ehr, International Voice Process, Healthcare Call Center, Computer Skills, Medical Customer Service, Customer Service, Documentation, Typing, appointment scheduling, Us Voice Process, Medical Office Clinic Operations, HIPAA Healthcare Data Privacy, CRM
Skills:
Marketing, Crm Systems, negotiation techniques
Skills:
Microsoft Excel
Skills:
Microsoft Excel, ERP systems
Skills:
SAP, Ms Office