Customer Service Representative - Thane - (3-5 LPA)

Company Description

InstaLaxmi is India's first and largest B2B Digital Gold company, specializing in developing innovative digital gold platforms for jewelers. These platforms are equipped with essential features like loyalty programs and gamified elements that enhance consumer engagement and increase app usage. InstaLaxmi's solutions focus on driving better user experiences and fostering business growth for its clients. With a commitment to innovation and excellence, InstaLaxmi is reshaping the digital gold industry.

Role Description

This is an internship role for a Customer Service Representative, based on-site in Thane. The intern will be responsible for addressing customer inquiries, resolving issues to ensure satisfaction, and maintaining a high level of customer service. Day-to-day tasks include handling customer support channels, providing timely feedback, and helping enhance the overall customer experience. The candidate will also play an active role in understanding client needs and delivering solutions that align with company values.

Qualifications

• Proficiency in Customer Service, Customer Support, and ensuring Customer Satisfaction
• Strong understanding of Customer Experience and the ability to enhance client interactions
• Excellent communication and interpersonal skills
• Problem-solving abilities and a customer-first attitude
• Ability to work collaboratively in a fast-paced, on-site environment in Thane
• Any prior experience in customer service roles or a related field is an advantage
• Fluency in local languages and English is preferred