Customer Service Representative

Company Description

Technotask Business Solutions Pvt Ltd, founded in March 2020, delivers cutting-edge solutions to enhance customer experiences through its innovative and comprehensive service offerings. Based in Bhopal, the company has rapidly expanded to 13 centers across India, Egypt, and the UAE, serving over 20 global clients and achieving a remarkable growth rate of 400%. Technotask's expertise spans multiple industries, including FinTech, E-Commerce, Health-Tech, and SAAS, partnering with prestigious clients like Swiggy and Meesho. With a global team and a versatile portfolio of services such as voice support, chatbot automation, and quality audits, Technotask is committed to reshaping customer experiences and driving business excellence.

Role Description

This is a full-time on-site role for a Customer Service Representative based in Thane. The role involves providing exceptional customer support through various channels, including voice, email, and chat. Responsibilities include addressing customer inquiries, ensuring high levels of customer satisfaction, resolving issues effectively, and delivering excellent customer experiences. The role also involves maintaining accurate records of customer interactions and collaborating with team members to enhance service standards.

Qualifications

• Experience in Customer Service, Customer Support, and Customer Care
• Proven ability to enhance Customer Satisfaction and deliver excellent Customer Experiences
• Excellent communication, problem-solving, and interpersonal skills
• Ability to work in high-pressure environments and meet targets effectively
• Proficiency in using CRM tools and other customer service software
• Strong organizational skills and attention to detail
• Flexibility to work shifts, if required
• Prior experience in a customer service role is a plus