Customer Service Representative

Company Description

TaskUs is a unique business process outsourcing (BPO) company known for leveraging technology and data to support the long-term success of its partners. Specializing in Digital CX, Trust & Safety, AI Services, Risk Management, and Consulting, TaskUs is committed to innovation and excellence. Partnering with some of the world's most groundbreaking brands, TaskUs helps safeguard their interests while enabling growth and adaptability in an ever-evolving global landscape. The company is powered by a team of exceptionally talented professionals dedicated to delivering outstanding service and results.

Role Description

This is a full-time, on-site role for a Customer Service Representative at our facility in the Mohali district. Responsibilities include providing high-quality customer service by effectively addressing customer inquiries and resolving concerns. The role involves maintaining a positive customer experience, ensuring customer satisfaction, and proactively identifying opportunities for improvement. The representative will handle customer communication through various channels, including phone, email, or chat support.

Qualifications

• Strong skills in Customer Service, Customer Support, and ensuring Customer Satisfaction.
• Experience in managing Customer Experience and driving improvements through effective communication.
• Ability to work collaboratively with a team and independently in a fast-paced environment.
• Strong problem-solving skills with a focus on resolving customer issues efficiently.
• Excellent verbal and written communication skills in English; proficiency in additional languages is a plus.
• High school diploma or equivalent; a college degree is appreciated but not mandatory.
• Prior experience in a customer support or service role is preferred.