Department: Digital Marketing
Experience: 13 years (Agency experience preferred)
Salary: 15,000 25,000 per month
Role Overview
The Client Servicing Representative will act as the primary point of contact between clients and the internal team. The role requires strong communication, coordination, and follow-up skills to ensure timely delivery of digital marketing projects while supporting business growth.
Key Responsibilities
Client Communication & Coordination
- Serve as the main point of contact for assigned clients
- Communicate campaign updates, timelines, and deliverables clearly
- Take approvals from clients on creatives, content, ads, and digital assets
- Address client queries and ensure client satisfaction
Internal Team Coordination
- Follow up with backend teams (design, content, performance, web) to ensure timely execution
- Share client feedback and revisions accurately with internal teams
- Track project progress and flag delays or issues proactively
Website & Backend Support
- Handle backend tasks on websites (product updates, banners, basic changes, coordination with developers)
- Ensure website updates align with campaign requirements
Business Growth & Account Support
- Identify opportunities for upselling or cross-selling services
- Support senior team in retaining clients and growing account value
- Assist in onboarding new clients and smooth handovers
Skills & Requirements
- Strong verbal and written communication skills
- Excellent follow-up and coordination abilities
- Basic understanding of digital marketing (social media, performance ads, websites)
- Ability to manage multiple clients and deadlines
- Problem-solving mindset with attention to detail
Preferred Qualifications
- Prior experience in a digital marketing agency
- Familiarity with website CMS platforms (WordPress, Shopify, etc.)
- Client-facing experience
What We Offer
- Fast-paced agency environment
- Exposure to diverse brands and industries
- Growth opportunities in client management and business development
