Company Description RMV Workforce LLP is a forward-thinking business consulting and talent solutions firm supporting clients across IT, Non-IT, and BPO sectors in India. The company focuses on helping organizations drive innovation, solve complex challenges, and transform their operations. Team members work in an inclusive, collaborative culture that values diversity, teamwork, and continuous growth. RMV Workforce LLP offers opportunities for professionals to advance their careers while contributing to meaningful business outcomes. Applicants can expect a dynamic environment that supports learning, performance, and long-term development.
Role Description This is a full-time, on-site Customer Service Representative role based in Gurugram. The Customer Service Representative will handle incoming calls, emails, and chats to resolve customer inquiries, issues, and requests in a timely and professional manner. The role involves documenting interactions in the system, tracking open cases, and following up to ensure complete resolution. The representative will work to maintain high customer satisfaction by providing accurate information, empathetic support, and proactive problem solving. Daily activities also include collaborating with internal teams to escalate complex issues, adhering to quality and performance metrics, and suggesting process improvements based on customer feedback.
Qualifications
- Strong customer-focused mindset with proven skills in Customer Service and Customer Satisfaction.
- Experience in Customer Support environments, handling inquiries through phone, email, or chat.
- Ability to enhance Customer Experience by communicating clearly, listening actively, and resolving issues effectively.
- Understanding of the responsibilities of Customer Service Representatives, including documentation and follow-up.
- Excellent verbal and written communication skills in English; additional languages are an advantage.
- Comfort working in fast-paced, target-driven environments with attention to accuracy and detail.
- Proficiency with basic computer applications, CRM or ticketing tools is preferred.
- Minimum high school diploma; a bachelor's degree in any discipline is an advantage.
- Prior experience in BPO or contact center operations is preferred but not mandatory for highly motivated candidates.
