Customer Service Representative

Location: Delhi, India (On-site)

Employment Type: Full-time

VegNonVeg represents the coming together of different perspectives and tastes, bound by a shared love for sneakers. As India's first multi-brand sneaker store with a presence in Delhi, Bangalore, and Mumbai, we see sneakers as more than just footwear—they're a cultural movement.

Our stores are not just retail spaces but hubs for music, art, and conversation—bringing together communities and shaping India's sneaker and street culture. Alongside a curated range of sneakers, we also offer vinyl, books, apparel, and art.

We are looking for a Customer Service Representative who will be responsible for delivering a seamless and high-quality customer experience across multiple channels. The ideal candidate will be proactive, empathetic, and solution-oriented, ensuring every interaction reflects the VegNonVeg brand ethos.

• Handle customer queries across email, chat, and social media platforms
• Manage and resolve customer escalations in a timely and professional manner
• Identify customer needs and provide accurate, effective solutions
• Handle refunds, returns, and order-related concerns with strong attention to detail
• Maintain clear, consistent communication aligned with the brand tone
• Collaborate with internal teams (operations, warehouse, etc.) to resolve issues efficiently
• Build trust and long-term relationships through empathetic and proactive support
• Ensure every customer interaction results in a positive experience

• Strong customer service, customer satisfaction, and customer experience skills
• Prior experience in customer support or handling customer interactions
• Excellent communication and interpersonal skills
• Ability to handle challenging situations with professionalism and empathy
• Strong problem-solving and conflict resolution abilities
• Familiarity with retail or e-commerce operations is a plus
• Proficiency in multiple languages is an added advantage
• High school diploma or equivalent (additional certifications in customer service are a bonus)

• A customer-first mindset with attention to detail
• Strong ownership and accountability
• Ability to work in a fast-paced environment
• A genuine interest in sneakers, fashion, and culture is a must
• Experience Required: 2–3 years in a relevant customer service or support role