Customer Service Representative

Company Description

Prismstone Career is a talent acquisition and career consulting firm specializing in BPO, KPO, International Customer Support, US Collections, Banking, and Back-Office operations across India.

We connect skilled professionals with reputed organizations through transparent and efficient recruitment practices. Our expertise lies in International Voice and Non-Voice roles, US/UK time-zone processes, and large-scale hiring initiatives.

With a strong commitment to ethical hiring and career growth, we provide candidates with verified opportunities and end-to-end recruitment support. Prismstone Career is dedicated to building sustainable careers and reliable, high-performing teams with integrity and professionalism.

Role Description

This is a full-time, on-site Customer Support Executive (Voice Process) role located in Jaipur.

The role involves handling customer inquiries through voice support, resolving issues efficiently, and ensuring a high level of customer satisfaction and service quality.

Responsibilities include maintaining accurate records of customer interactions, identifying customer needs, providing suitable solutions, and representing the organization professionally while delivering excellent customer service.

Qualifications

Minimum 6 months of International Voice Process experience is required

Strong English communication and problem-solving skills

Ability to maintain accurate documentation of customer interactions

Understanding of customer experience and customer satisfaction principles

Experience in BPO / KPO / International customer support environments preferred

Willingness to work flexible shifts, including night shifts