Customer Service Representative

Customer Support Specialist

We are looking for dynamic and experienced customer support that can help our customers with their day-to-day support related issues. We are looking for person with at least 2 Years of experience and have hands on experience with Chat and Ticketing system.

We are looking for person with following knowledge:

Good command over English

Basic Computer working knowledge

Customer Support Knowledge

Some knowledge about Web Sites

Basic knowledge about ecommerce

Nice to have

Working knowledge of Chat and Ticketing System

Any other language would be added advantage

Positive and helping Attitude

Key Responsibility:

Manage large amounts of chats and Tickets

Generate sales leads

Identify and assess customers needs to achieve satisfaction

Build sustainable relationships of trust through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/customer service team sales targets and call handling quotas

Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer information with vendors.

Follow communication procedures, guidelines and policies

Take the extra mile to engage customers

Requirements:

Proven customer support experience or experience as a client service representative at least 2 year experience

Strong typing skills, active Listening skill and fluency in English Language.

Familiarity with Ticketing/Chat systems and practices

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multi-task, priorities, and manage time effectively

Bachelor's degree and throughout English Medium

Willing to work in Shifts

Benefits:

Great environment with work/life balance

5 Days working (Rotational shifts)

Best package in the industry

Great technical guidance to expand your career/professional knowledge

Referral Bonus

To Apply:E-mail your questions or submit a resume to [Confidential Information]

For more details go through our website: https://positiwise.com/

Job Location:Ahmedabad, Gujarat, India.