Customer Service Representative

Job Title: Customer Service Executive

Location: Pune (On-site | Walk-in Drive)

budget: 3 to 4 lpa

Department: Customer Experience

Type: Full-time

About Us

At Palmonas, India's first demi-fine jewelry brand, we blend luxury with everyday wear. As a fast-growing D2C brand, we're looking for passionate individuals who can deliver exceptional customer experiences and build strong client relationships.

Role Overview

We are seeking enthusiastic Customer Service Executives to join our team in Pune. The role involves handling customer queries across multiple channels, ensuring smooth order support, and delivering excellent after-sales service.

Key Responsibilities

Handle inbound and outbound customer queries via calls, emails, and chats.

Assist customers with product inquiries, orders, exchanges, and returns.

Ensure high levels of customer satisfaction through prompt resolutions.

Maintain accurate customer records in CRM systems.

Collaborate with operations and sales teams to ensure smooth service.

Work towards achieving customer experience KPIs.

Requirements

Excellent communication skills (English & Hindi; knowledge of Marathi is a plus).

Previous experience in customer service or BPO preferred, but freshers are welcome.

Strong problem-solving ability and a customer-first mindset.

Comfortable with rotational shifts if required.

Must be based in Pune.

Walk-in Drive Details

Will share the detailed location after shortlisting the profiles.