Customer Service Representative

Caller Center Executive Mohali

Immediate Joiner preferred

Experience: 1+ year (Freshers with strong skills can also apply)

Shift: UK Shift (Monthly rotational)

Role Overview:

We are seeking a motivated Junior Account Manager to support client relationships, coordinate day-to-day operations, and ensure smooth communication between clients and internal teams. The role offers exposure to international clients and career growth opportunities.

Key Responsibilities:

Resolve product/service-related queries professionally and on time

Maintain accurate records of customer interactions in CRM

Ensure excellent customer satisfaction through empathetic and effective support

Meet performance metrics (response time, resolution rate, quality standards)

Handle inbound/outbound calls, emails, and chats for UK clients

Qualifications & Skills:

Excellent communication skills in English (spoken & written)

Ability to work in UK shifts (rotational)

Prior customer support/BPO experience preferred (freshers welcome)

Strong problem-solving and interpersonal skills

Basic knowledge of customer service tools and CRM systems is a plus