Customer Service Representative

Company Description KneeXpert is a healthcare-focused organization dedicated to creating awareness about joint diseases and enabling early diagnosis, with the goal of contributing to an Arthritis-free India. The organization brings together doctors, physiotherapists, social workers, and influencers to provide accessible joint care. KneeXpert focuses on reaching individuals suffering from joint pain, delivering education and support directly to communities. Team members work in a mission-driven environment where patient well-being and awareness are top priorities. The culture emphasizes collaboration, empathy, and impactful service.

job Title: Inside Sales Executive – SVF Product

Location: Indore

Salary: Up to ₹25,000 per month

Department: Sales & Business Development

About the Role:

We are looking for a dynamic and result-oriented Inside Sales Executive to promote and sell SVF (advanced healthcare therapy) services/products. The role involves handling leads, client communication, follow-ups, and converting inquiries into successful sales.

Key Responsibilities:

• Handle inbound and outbound calls with potential clients/patients
• Explain SVF products/services and address patient queries
• Generate and follow up on leads through calls, emails, and digital outreach
• Maintain and update lead details in CRM systems
• Conduct consultations and present suitable solutions to clients
• VC scheduling of patients with inhouse doctors team
• Build and maintain strong client relationships
• Coordinate with marketing team for lead flow and campaigns
• Achieve monthly sales and conversion targets

Required Skills & Qualifications:

• Graduate in any discipline
• 0–3 years of experience in inside sales, telecalling, or back office customer support
• Strong communication, convincing, and negotiation skills
• Comfortable with calling and customer interaction
• Basic knowledge of CRM tools and MS Office
• Healthcare/wellness sales experience will be an added advantage
• Well versed with english & hindi communication. (Any south india language will be added advantage)

Key Competencies:

• Convincing & Conversion
• Communication & Follow-up Skills
• Customer Relationship Management
• Sales Closing Ability
• Target-Oriented Approach

Perks & Benefits:

• Attractive incentives on closures
• Hands-on training in healthcare sales
• Career growth opportunities
• Exposure to high-value client interactions

Language:

• English Language (Preferred)& Hindi
• Any South India Language (Preferred)