Customer Service Representative

Would you like to join an international group thatworks to ensure healthier and safer food Join Kersia, a fast-growing group andworld leader in biosecurity. Our shared objective is to improve the performanceof farms and to provide high value-added solutions dedicated to the agri-foodindustry.

By offering innovative solutions tofarmers and food manufacturers thanks to our scientific expertise and fieldexperience, we guarantee food safety throughout the food chain from farmto fork.

As part of our growth and to strengthen ourteams, we are currently looking to fill a new position:

Customer Service Representative

Permanent Contract Based in Hyderabad Telangana

As a Customer Service Representative, you will be the first point ofcontact for customers, managing customer orders from order entry to invoicingfor the Indian market You willplay a key role in ensuring a smooth customer experience by coordinatingclosely with Sales, Finance, Logistics and external transport providers, in thecontext of an ERP implementation (Oracle).

Key Responsibilities:

Customer & Order Management

Manage customer orders, returns, and exchanges from order entry throughinvoicing

Ensure followup ofcustomer emails within 24 hours via shared mailboxes (per assigned customerscope)

Handle customer documentation, including export documents and specificcertificates

Manage letters of credit (LCs) for assigned customers, in coordinationwith Finance and in line with ERP processes

Issue customer invoices and credit notes

Contribute to credit and collection activities in coordination withFinance and Sales teams, including customer followup, dispute clarification and documentation

Register customer complaints, coordinate with Sales teams, and follow upon corrective actions

Provide accurate and uptodate information on products and services

Escalate issues when needed and ensure proper documentation andarchiving

Transport & Logistics Coordination

Request and compare transport quotations (road, sea, air)

Organize and manage shipments with logistics and transport providers

Calculate and validate shipping costs to be invoiced

Manage consignment stock for assigned customers

Validate orders to be prepared by logistics service providers

Book transport and validate outbound shipments in the ERP system

The ideal candidate has a minimum of 45 years continuous experience ina Customer Service or OrdertoCash role, with solid exposure to endtoend ordermanagement and invoicing processes. Prior experience in an ERP environment isrequired, ideally with Oracle, SAP, Tally or other local ERP systems. Trainingon Oracle ERP will be provided as part of the onboarding.

They are proficient with Microsoft Office tools, particularly Excel andOutlook, and fluent in written and spoken English. The role requires a strongcustomerorientedmindset, a high level of administrative accuracy and attention to detail, aswell as strong organizational and followup skills. The ability to collaborate efficiently with crossfunctional teams in a structured and fastevolving environment is essential for success in this position.