Customer Service Representative

Job Title:Customer Service Representative

Company Name:Domestic Cluster Enterprise

Work Mode:Remote (Work From Home)

Experience Required:Fresher

Salary Range:2,40,000 3,00,000 per annum

Working Days:5 days per week

Employment Type:Full-Time

About the Opportunity

Job Nexus India is hiring a Customer Service Representative for one of its client organisations. This role is suitable for individuals beginning their career in customer support and looking for a structured, full-time remote position.

Role Overview

The Customer Service Representative will handle customer interactions across multiple channels, address queries, and ensure a consistent and professional service experience.

Key Responsibilities

• Respond to customer inquiries in a timely and professional manner
• Assist customers with product information, order processing, and service requests
• Handle customer complaints and work toward effective resolutions
• Maintain accurate records of customer interactions and transactions
• Communicate with customers via phone, email, and online platforms
• Follow service quality standards and internal guidelines
• Coordinate with internal teams to support customer satisfaction goals
• Stay informed about products, policies, and service updates

Eligibility & Requirements

• Open to freshers
• Strong verbal and written communication skills
• Customer-focused approach with problem-solving ability
• Basic computer knowledge
• Ability to work independently in a remote setup
• Professional attitude and willingness to learn

About Job Nexus India

Job Nexus India is a staffing and recruitment firm that supports organisations by managing their hiring requirements. We work with client companies to identify suitable candidates and facilitate a structured recruitment process.