Customer Service Representative

Ileseum Clubs is India's leading sports and leisure club management company, dedicated to merging sports, fitness, leisure, and co-working into vibrant, integrated spaces. Our mission is to redefine urban lifestyles by creating destinations where wellness, productivity, and leisure coexist harmoniously. Backed by world-class sporting facilities and premium fitness services, Ileseum provides a holistic environment designed for modern urban individuals. With state-of-the-art infrastructure and partnerships with prominent developers like The Wadhwa Group and Godrej Properties, we deliver cutting-edge club-life solutions in premium real estate environments. Our spaces inspire connection, energy, and an active lifestyle.

This is a full-time on-site role for a Customer Service Representative located in Mumbai. The responsibilities of this role include assisting customers with inquiries, delivering excellent customer support, handling complaints or issues, monitoring customer satisfaction, and ensuring a positive overall customer experience. The role also involves working collaboratively with internal teams to address client needs and improve service delivery.

• Strong skills in Customer Service, Customer Support, and ensuring Customer Satisfaction
• Experience in enhancing Customer Experience and managing customer relationships effectively
• Exceptional communication and interpersonal skills for providing high-quality service
• Problem-solving abilities and a proactive approach to resolving customer issues
• Ability to work in an on-site environment and collaborate with team members effectively
• Familiarity with CRM tools or other customer management systems is an advantage
• Bachelor's degree or equivalent experience in a relevant field