Customer Service Representative

Job Title: Out of Hours Consultant – Bookings

Location: Gurugram, Haryana

Shift Timings :- 5pm to 2 am (Rotational Offs) (Saturday & Sunday Weekend Working required )

Job Summary:

We are currently seeking a talented and dedicated individual to join our team as Recruitment Consultant. As Recruitment Consultant, you will play a crucial role in our mission to source nurses across various specialties, midwives, and home care/healthcare workers. If you have a passion for delivering exceptional customer service, working in a fast-paced environment, and making a positive impact in the healthcare industry, this role is perfect for you. Join us in our Gurugram office and be a part of our globally renowned team.

Responsibilities:

• Handling inbound/outbound calls: Receiving calls from clients and candidates and assisting with their queries and attending to their needs.
• Interact with customers/clients through phone or e-mail and managing all queries, requests and complaints: Responding timeously to clients and candidates and ensuring no clients/candidates is left without a response.
• Booking nurses/healthcare professionals in to shifts: Reaching out to candidates to find out their availability and booking them into shifts accordingly. These bookings are across all departments (Nursing Homes, Acute and Complex Care)
• Handling cancellations from clients and candidates and following the processes set to replace: Ensuring client is kept informed on the replacement and or the candidate is kept informed regarding the shift cancellation and all is documented on the system.
• To be professional, friendly, courteous, and helpful to all candidates that you speak to: Maintaining highest standards of the ICG Medical values.
• Sourcing of new clients/business: Using necessary networks and platform to acquire new business.
• To assist and provide the highest standard of customer care: Keeping clients and candidates informed and creating a seamless transaction and experience.
• To have an efficient telephone manner to take accurate information and update the system.
• Achieving daily/ weekly and monthly KPI's and hours target.

Qualifications:

• Recruitment experience within any industry is a must
• Out of hours experience is incredibly beneficial, but not required
• Excellent verbal and written communications skills.
• Committed to a high level of service delivery for clients and candidates.
• Working under pressure.
• Good knowledge of MS excel.
• Dedicated and reliable with strong attention to detail.
• Customer service driven.
• Applicants with a strong desire to work in a fast paced, high energy and vibrant environment.
• Ambitious, financially driven and talented communicators who can deliver excellent customer service in a target driven role.

At ICG Medical, we value innovation, collaboration, and excellence. Joining our team means being part of a dynamic environment where your contributions make a significant impact. We offer competitive compensation, opportunities for professional growth, and a supportive work culture.