Responsibilities
- Represent Pinkerton's core values of integrity, vigilance, and excellence.
- Greet and assist all Global Security Access Management (GSAM) customers within the assigned area while ensuring quality customer service.
- Process incoming emails using client's ServiceNow ticketing system and messaging communication platforms to GSAM.
- Provide tier 1 and tier 2 support for network access including troubleshooting.
- Coordinate issuance and administration of physical access cards.
- Monitor the system and respond in accordance with prescribed access control procedures.
- Provide ongoing support for system users (cardholders) and offsite users.
- Use the client's shipping tool to ship and track packages worldwide to ensure delivery.
- Provide daily administration of the global access control system.
- Maintain an in-depth knowledge of all established policies and procedures.
- Support all department and company goals and objectives.
- Process incoming mail and packages as established by internal GSAM policy.
- Acknowledge and execute safe work practices and to be aware of company policies and procedures related to job safety, including safety rules and regulations.
- All other duties, as assigned.
Qualifications
Degree in computer sciences or relevant discipline with up to one year in customer support, technical support, or similar field.
- Capable of working under pressure while maintaining professionalism and patience with internal and external clients.
- Effective written and verbal communication skills in English.
- Serve as a productive and collaborative team member.
- Strong analysis, research, and problem-solving skills.
- Attentive to detail and accuracy.
- Able to effectively manage competing priorities and deadlines within a fast-paced environment.
- Computer skills; Microsoft 365 and SharePoint.
Working Conditions: With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;
- Regular computer usage.
- Occasional reaching and lifting of small objects and operating office equipment.
- Frequent sitting.
- Travel, as required.
